Frequently Asked Questions

+ What is Board Certification for psychiatry, and why is it important.

Board certification is an important achievement, and it demonstrates expertise and knowledge of core competencies necessary to provide the best possible care. It is a rigorous process of testing, continuing education, and practice assessment. Being board certified means your physician voluntarily met additional standards, beyond the minimum competency of licensing and residency training. Dr. Erik Cantrell is board certified in Adult Psychiatry. You can go online at to see if your doctor is board certified.

+ How does a psychiatrist differ from a counselor or a psychologist?

Psychiatrists are mental health professionals who first trained to be a medical doctor, then completed at least 4 years of rigorous specialized training. In turn, they can prescribe medications, and provide counseling. We also work closely with psychologists, therapists, and counselors in order to ensure your care is optimized.

+ Do you accept insurance?

Currently we are in-network Blue Cross Blue Shied / Companion Benefits Alternative, Medicare Part B, Tricare, Cigna, United, Aetna (some Aetna plans require a precertification call by the patient before they can be seen for mental health treatment), and Humana.

We do accept Visa and MasterCard.

+ What are your rates?

For patient that have no insurance, or have an insurance we are not in-network with:

New evaluations: $180
Follow-up Appointment: $110

We have tried to make our treatment prices comparable and affordable so that treatment is obtainable to everyone that needs it. We do accept Visa and MasterCard.

+ Where do I park?

There is plenty of parking at our office site, simply drive to our location.

Please bring a completed new patient form, or please try to show up 15 minutes early to compete the form.

If you are already on medications, then please bring a list with dosages and frequencies. If you are taking a stimulant medication for ADHD, or a benzodiazepine for anxiety, then it is helpful if you bring those pill bottles to your visit.

+ Is a medication always started on the first visit?

On the initial evaluation we will discuss our impression and options for treatment. Typically this does involve medication. There may be a few case where medication may not be warranted or indicated on the first visit, or times where a need for a medication may require further investigation.

We are committed to answering any questions you might have, and it ok to ask why a treatment plan or medication was chosen. Also, it is not uncommon for a patient to come in with a belief that a certain medication will be (or will not be) helpful. Overall, I am good at these conversations. My philosophy is good communication resolves most issues.

+ What are your business hours?

Currently we are focused on seeing patient's on weekdays between 5pm-8pm, and will be expanding daytime hours in a couple of months. During the daytime (10am-6pm) we answer the phones and schedule patient appointents.

+ Can I obtain a same week initial appointment?

Yes, we can often see you within a day or two